The HR function became one that is proactive and aligned to the business aims and goals. It added value and had direct influence on the profitability of the business.
Due to changing the approach to hiring the right talent for the business, there was a significant reduction in employee turnover. There was also an increase in employee engagement.
Having robust HR policies and procedures in place and terms and conditions that reflected the business needs, helped to improve employee relations. This is because the team became clear on their objectives, how their role supported the business and how they would be managed.
The overall outcome was a team working towards the business goals and objectives. Ultimately, this helped to increase profitability, allowed the business to offer a wider range of services and improved customer experience.